Your APN setting should be configured to ‘Internet’ with username and password left blank.
- Android: Go to Settings > Mobile Network Setting > Access
Point Names > New APN. Type ‘Internet’ and leave your username and
- iOS: go to Settings > Cellular > Cellular Data Options > Cellular Data Network to fill your APN settings.
Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.
If you still have problem with the network, update your location by following these steps:
a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.
b. For iOS, go to Settings > General > Reset > Reset Network Setting
If you’re trying to access
the Internet inside a building, try to move to a part of the building
that has a stronger connection. For example, move from basement to open
If you have trouble only in
browsing but not in using other applications, make sure the website
you’re visiting is not troubled (e.g. high traffic, blocked, down for
maintenance) by visiting other websites and checking if you’re able to
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