When i open my iPhone out side range WiFi Connection. There is notification, Unable to Connect to The Internet.
I Forgot to Pay my Telkomsel PostPaid bill.
But When i just Paid my PostPaid Telkomsel. Still no internet Connection.
Here the Reason/answer.
Make sure you have enough credit and have paid your bill
Please reload your credit or pay your bill through:
MyGraPARI or any other channel.
Make sure you have FLASH quota
Check your remaining quota through MyTelkomsel app, MyTelkomsel web, or through UMB by dialling *888#. If you have no quota, please activate FLASH package.
Make sure your device APN is configured correctly
Your APN setting should be configured to ‘Internet’ with username and password left blank.
- Android: Go to Settings > Mobile Network Setting > Access
Point Names > New APN. Type ‘Internet’ and leave your username and
password blank. - iOS: go to Settings > Cellular > Cellular Data Options > Cellular Data Network to fill your APN settings.
Refresh the network
Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.
If you still have problem with the network, update your location by following these steps:
a. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.
b. For iOS, go to Settings > General > Reset > Reset Network Setting
Change your location
If you’re trying to access
the Internet inside a building, try to move to a part of the building
that has a stronger connection. For example, move from basement to open
space.
Make sure the website you’re visiting is not troubled
If you have trouble only in
browsing but not in using other applications, make sure the website
you’re visiting is not troubled (e.g. high traffic, blocked, down for
maintenance) by visiting other websites and checking if you’re able to
access them.
Contact us
If the problem persists for more than 24 hours, please contact us by:
- Email: cs@telkomsel.co.id
- Twitter: @telkomsel
- Facebook: Telkomsel
- Call 188 for kartuHalo, simPATI, Kartu As and Loop customers
